(주)유니버스에이아이(이하 「회사」)는 「개인정보 보호법」 등 관련 법령을 지키며, VCA 홈페이지(univsvca.com)에서 처리하는 개인정보를 다음과 같이 안내합니다. 이 처리방침은 홈페이지의 문의 양식에만 적용됩니다. 기관에 설치하는 VCA 소프트웨어가 다루는 영상 · 얼굴 정보는 회사가 아니라 도입한 기관이 처리하며, 그 기관의 처리방침과 계약을 따릅니다.
1. 처리 목적
데모 요청 · 카메라 확인 · 활용 사례 맞춤 · 보안 검토 자료 · 파트너 문의에 대한 회신과 상담
문의 처리 이력 관리(같은 문의에 대한 후속 연락, 분쟁 대응)
2. 처리하는 개인정보 항목
구분
항목
수집 방법
문의(필수)
이름, 기관 · 회사, 이메일
홈페이지 문의 양식(개인정보 수집 · 이용 동의 후)
문의(선택)
연락처, 문의 유형, 카메라 대수, 문의 내용
문의 내용에는 꼭 필요한 정보만 적어 주시고, 주민등록번호 · 건강 정보 같은 민감한 정보나 다른 사람의 영상 · 사진은 적거나 붙이지 말아 주세요.
3. 보유 · 이용 기간
항목
기간
문의 정보
문의 처리 완료 후 3년(그 전에 삭제를 요청하면 지체 없이 파기)
법령에 따라 보관해야 하는 정보
해당 법령이 정한 기간
4. 만 14세 미만 아동
홈페이지 문의는 기관 · 기업 담당자를 위한 것이며, 회사는 만 14세 미만 아동의 개인정보를 알면서 받지 않습니다.
5. 제3자 제공
회사는 이용자의 개인정보를 제3자에게 제공하지 않습니다. 법령에 근거가 있거나 이용자가 따로 동의한 경우는 예외로 합니다.
6. 파기 절차 · 방법
보유 기간이 끝나거나 처리 목적을 이루면 지체 없이 파기합니다. 전자 파일(메일 포함)은 복구할 수 없는 방법으로 지우고, 종이 문서는 분쇄하거나 소각합니다. 법령에 따라 보관해야 하는 정보는 다른 정보와 분리해 보관합니다.
권익 침해 구제: Personal Data Protection Commission (pdpc.gov.sg)
15. 변경
이 처리방침은 2026년 11월 12일부터 적용합니다. 내용이 바뀌면 시행 7일 전(이용자에게 불리한 변경은 30일 전)부터 홈페이지에서 알립니다.
Privacy Policy
Effective November 12, 2026
UNIVERSE AI Inc. (“we”) complies with the Personal Information Protection Act of Korea and other applicable laws. This policy explains how we handle personal information on the VCA website (univsvca.com). It applies only to the contact form on this website. Video and face data handled by VCA software installed at an organization are processed by that organization, not by us, and are governed by that organization’s own policy and contract.
1. Purposes
Replying to and following up on demo requests, camera checks, tailored use-case requests, security review materials and partner inquiries
Keeping a record of inquiries (follow-up on the same inquiry, handling disputes)
2. Information we collect
Type
Items
How
Inquiry (required)
Name, organization, email
Website contact form (after you agree to the collection and use of personal information)
Inquiry (optional)
Phone, inquiry type, number of cameras, message
Please include only what we need in your message. Do not include sensitive information such as national ID numbers or health information, or other people’s video or photos.
3. Retention
Item
Period
Inquiry information
3 years after the inquiry is closed (deleted without delay if you ask earlier)
Information we must keep by law
The period required by that law
4. Children under 14
The contact form is intended for staff of organizations and businesses. We do not knowingly collect personal information from children under 14.
5. Sharing with third parties
We do not share your personal information with third parties, except where the law requires it or you have separately agreed.
6. Deletion
We delete personal information without delay when the retention period ends or its purpose has been fulfilled. Electronic files (including email) are deleted so they cannot be recovered, and paper records are shredded or incinerated. Information we must keep by law is stored separately.
7. Service providers
Provider
Service
Cloudflare, Inc.
Delivering and securing website and contact form traffic
Google LLC (Google Workspace Gmail)
Forwarding submitted inquiries to our team mailbox ([email protected]) and storing them
8. Transfers outside Korea
Inquiry information is stored on our own servers in the Republic of Korea. The services below are provided by companies outside Korea, and personal information is transferred to them when they are used.
Recipient · country
Items
Purpose
When · how
Retention
Cloudflare, Inc. · United States (global data centers)
IP address, browser information, what you enter in the contact form
Traffic delivery and security
Over the internet whenever you visit the website or send an inquiry
Processed for delivery; security logs follow Cloudflare’s contract and policies
Google LLC · United States
All inquiry items in Section 2
Forwarding and storing inquiry emails
Over the internet when an inquiry is submitted
The period in Section 3 (stored under Google Workspace’s contract and policies)
If you do not want your information transferred outside Korea, let us know at [email protected]. Traffic delivery and inquiry forwarding are necessary to handle the form, so without them you cannot use the website form. In that case, please email [email protected] directly.
9. Your rights
You may ask at any time to access, correct or delete your personal information, to stop its processing, or to withdraw your consent. Email [email protected] and we will act without delay. A legal representative or someone you authorize may also make the request.
10. Security
Encryption in transit (HTTPS)
Access to inquiry information limited to the staff who need it, with managed access to mail accounts and servers
11. Cookies and similar technologies
The website does not use cookies. It stores only your chosen display language (한국어 · English) in your browser’s storage (localStorage).
We do not use analytics or advertising tools.
Fonts and images are served from the website’s own server; the website does not automatically request files from other companies’ servers.
Links to other sites, such as our company website or UNIVS GATE, open only when you select them, and those sites’ own policies apply once you leave.
Personal Information Dispute Mediation Committee: +82 1833-6972 (kopico.go.kr)
Personal Information Infringement Report Center: 118 (privacy.kisa.or.kr)
Supreme Prosecutors’ Office: 1301 (spo.go.kr)
Korean National Police Agency: 182 (ecrm.police.go.kr)
14. Users in Singapore (PDPA)
For users in Singapore, the Personal Data Protection Act 2012 (PDPA) also applies.
Notice and consent: before you send an inquiry, we tell you the purpose, items and retention period and ask for your consent. You may withdraw consent at any time.
Access and correction: we respond within 30 days. If we cannot, we will tell you when we will respond.
Transfers: inquiry information from users in Singapore is stored on our servers in the Republic of Korea, and we protect it to a standard comparable to the PDPA.
Breach notification: if we assess a breach as notifiable, we notify the Personal Data Protection Commission (PDPC) and affected users within 3 days of that assessment.
Data protection officer: the privacy officer in Section 12 also handles inquiries from users in Singapore ([email protected]).
Remedies: Personal Data Protection Commission (pdpc.gov.sg)
15. Changes
This policy applies from November 12, 2026. If it changes, we will post a notice on the website at least 7 days before the change takes effect (30 days for changes that are unfavorable to you).